Got Any Questions?
Common Questions: Orders & Shipping
How long does it take to make my order?
Each item is made to order and typically ships within 4–7 business days. Custom designs or high-volume sales periods may take longer. We’ll always notify you if there's a significant delay.
Can I rush my order?
We may be able to accommodate rush production depending on our capacity. Contact us before placing your order to check availability. Additional fees may apply.
Do you offer free shipping?
We occasionally offer free shipping promotions, but most shipping costs are calculated at checkout based on your location and order weight.
What happens if I enter the wrong shipping address?
Please contact us as soon as possible. If the item hasn't shipped, we can update the address. If it's already shipped, you’ll need
to work with the carrier to redirect the package. We are not responsible for
delays or losses due to incorrect addresses.
My item arrived damaged or incorrect—what should I do?
Contact us within 7 days of delivery. Include your order number, photos of the issue, and a brief description. If your item
arrives damaged or defective, we're here to help. Refunds will be evaluated individually based on the severity of the issue to ensure a fair resolution.
Which Benchmade 940 Osborne scale will fit my knife?
If you have the 940 or your Osborne has a long thin purple backspacer with thicker scales then select our 940 & 943 option. If
your scale is the 940-1, 940-2, or has no backspacer, only barrel spacers and
its scales are thin, then select our 940-1 & 940-2 option.
Will your Manix 2 scales fit the Manix LW or do you have a swap kit recommendation?
We currently do not have a recommended swap kit for the Manix LW and our Manix 2 scales will not fit. We are, however, working on a resolution for this, coming soon.
Need-to-Know: Returns, Exchanges & Cancellations
Do you offer refunds?
No. All sales are final due to the custom-built nature of our products. We do not offer refunds unless legally required.
Can I return something if I changed my mind?
Unfortunately, no. Please double-check all product specs and order details before placing your order.
Know Your Gear: Products & Compatibility
Will these parts fit my knife/model?
Product pages list compatibility clearly. If you’re unsure, email us before you purchase to confirm fitment.
Can I send you my knife for customization?
At this time, we don’t accept physical knives for customization due to liability and logistical reasons. All parts are designed
to be user-installed.
Do you offer left-handed or ambidextrous options?
Some products do offer left-handed compatibility. Check the product description or contact us to confirm.
Will anodizing wear over time?
Anodized finishes are durable but not
indestructible. Wear patterns may form over time based on usage and contact.
This is a natural characteristic of titanium and other metals.
Ask METONBOSS - Other Common Questions
Do you take custom laser engraving requests?
Yes, depending on the artwork and feasibility. Vector files are preferred. Custom fees and approval lead times apply.
Can I sell METONBOSS products in my store?
Yes! Please send us a message on chat or email at contact@metonboss.com to connect with the staff and explore options for wholesale purchasing.
Can I visit your facility?
Our shop is not open to the public, but local pickup may be available by appointment in Boise, ID. Please email to arrange.
Do you have a warranty?
Yes. We stand behind our craftsmanship. We offer a 30-day limited warranty against manufacturing defects. This excludes normal wear and misuse.
Will your SMOCK scales fit the new version of the SMOCK knife with the larger pivot hole?
Yes, our current SMOCK scales are compatible with the new SMOCK knives that have a larger pivot hole. Customers can either reuse their factory screws or order an upgraded screw set from us
designed specifically for the new pivot. Additionally, we’ll be launching a new version of the SMOCK scale very soon—engineered specifically for the updated knife. Stay tuned via our newsletter or social media for the release.